top of page

Privacy Policy

ESCS Privacy Policy Last updated: 17 June 2026 1. Introduction This website is operated by Erosion and Sediment Control Services Limited, trading as ESCS (“ESCS”, “we”, “us” or “our”).

 

ESCS respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you:

  • Visit our website

  • Purchase products from us

  • Request a quote

  • Create an account

  • Subscribe to our communications

  • Contact or otherwise interact with us

 

We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable New Zealand laws.

 

2. Personal information we collect

  • The personal information we collect depends on how you interact with ESCS.

  • We may collect:

  • Your full name

  • Your business or organisation name

  • Your job title or role

  • Your email address

  • Your telephone number

  • Your billing and delivery addresses

  • Delivery instructions and site contact details

  • Products ordered and order history

  • Quote requests and purchasing requirements

  • Payment and transaction information

  • Account login and customer profile information

  • Communications you have with us

  • Feedback, reviews or survey responses

  • Newsletter and marketing preferences

  • Information supplied in a trade account or credit application

  • Your IP address, browser type and device information

  • Website activity, including pages viewed and links selected

  • Any other information you choose to provide to us

 

We do not generally receive or store your complete credit or debit card details. Online payments are processed using Wix Payments or another authorised third-party payment provider.

 

3. How we collect your information We may collect personal information directly from you when you:

  • Place an order through our website

  • Request a quote or product information

  • Create or update a customer account

  • Contact us by telephone, email, website form or social media

  • Subscribe to our newsletter

  • Submit a product review or enquiry

  • Apply for a trade account

  • Attend an event, demonstration or trade show

  • Deal with our staff or representatives

 

We may also collect information automatically through cookies and similar website technologies.

 

4. Information collected from other people In some situations, we may receive personal information about you from another person or organisation. For example, this may occur when:

  • Your employer places an order on your behalf

  • A customer provides your details as a delivery or site contact

  • Another person requests a quote for your organisation

  • A supplier, contractor or referral partner provides your business contact details

  • A freight or payment provider supplies information relating to an order Information is available through a public business directory or company website

  • When we collect personal information from someone other than the person concerned, we will take reasonable steps to notify that person where required by the Privacy Act 2020, unless an applicable legal exception applies.

  •  

5. Why we collect and use personal information ESCS may collect and use personal information to:

  • Process and confirm orders

  • Arrange collection, freight or delivery

  • Provide quotes and product recommendations

  • Communicate about an order, delivery, quote or enquiry

  • Process payments, refunds and account transactions

  • Create and manage customer accounts

  • Provide customer service and technical support

  • Respond to product issues, returns or warranty claims

  • Maintain transaction, accounting and tax records

  • Assess trade account or credit applications Improve our products, services and website

  • Understand how customers use our website

  • Detect and prevent fraud or unauthorised activity

  • Protect the security of our website and systems

  • Send product updates, industry information and promotional communications

 

Meet our contractual, legal and regulatory obligations Establish, exercise or defend legal claims Protect the rights, safety and property of ESCS, our customers and others We will only collect personal information for a lawful purpose connected with our business and where the information is reasonably necessary for that purpose.

 

6. Providing your information You may browse parts of our website without providing personal information. However, we need certain information to:

  • Process an order

  • Arrange delivery

  • Provide an accurate quote

  • Respond to an enquiry

  • Establish a customer or trade account

  • Process a refund or warranty claim If you do not provide the required information, we may be unable to provide the requested product or service.

 

7. Cookies and website technology Our website may use cookies, pixels and similar technologies. Cookies are small files that may be stored on your device when you visit a website.

  • We may use cookies to:

  • Keep our website operating correctly

  • Maintain your shopping cart

  • Remember your preferences

  • Keep customer accounts secure

  • Understand how visitors use our website

  • Measure website traffic and performance

  • Improve the customer experience

  • Support advertising and marketing activities

  • Prevent fraud and unauthorised activity

  • Some cookies may be placed by Wix or third-party services connected to our website, such as payment, analytics, social media or advertising providers. You can control or disable cookies through your browser settings and any cookie controls available on our website. Disabling some cookies may prevent certain website features from working correctly.

 

8. Marketing communications Where you have subscribed, consented or where otherwise permitted by law, ESCS may send you: Product information

  • Special offers

  • New product announcements

  • Stock availability updates

  • Industry news

  • Educational resources

  • Company updates

  • You can unsubscribe from marketing emails at any time by selecting the unsubscribe link in the email or contacting us directly. Unsubscribing from marketing will not prevent us from sending necessary communications relating to an order, payment, delivery, quote, account or product enquiry.

 

9. When we may share your information We may share personal information with trusted parties where reasonably necessary to operate our business or provide our products and services.

  • These parties may include:

  • Wix and other website-hosting providers

  • Payment processors and financial institutions

  • Freight companies and courier services

  • Warehousing and fulfilment providers

  • Suppliers and manufacturers

  • IT support and cybersecurity providers

  • Cloud storage and software providers

  • Email and customer communication providers

  • Analytics and advertising providers

  • Accountants, lawyers, insurers and professional advisers

  • Debt collection or credit-checking providers, where applicable Government agencies, regulators or law-enforcement authorities

  • A potential purchaser or adviser involved in a proposed sale or restructure of our business

 

We will only share information where:

  • It is reasonably necessary for the purpose for which it was collected

  • You have authorised the disclosure It is directly related to the original purpose It is required or permitted by law It is necessary to protect ESCS or another person from harm, fraud or unlawful activity

  • We do not sell or rent personal information to third parties.

 

10. Overseas service providers Some services used by ESCS, including Wix and other website, payment, software, email or cloud-storage providers, may store or process information outside New Zealand. Where we disclose personal information to an overseas person or organisation, we will take reasonable steps to ensure the recipient provides privacy safeguards comparable to those required under New Zealand law, or we will otherwise manage the disclosure in accordance with the Privacy Act 2020. An overseas service provider may sometimes process information on our behalf without using it for its own purposes. In these circumstances, we will take reasonable steps to ensure appropriate privacy and security protections are in place.

 

11. Storage and security ESCS takes reasonable steps to protect personal information from:

  • Loss

  • Theft

  • Misuse

  • Unauthorised access

  • Unauthorised alteration

  • Unauthorised disclosure

  • Accidental destruction

 

Our security measures may include:

  • Password-protected systems

  • Restricted staff access

  • Secure website connections

  • Access controls and account permissions

  • Reputable ecommerce and payment providers

  • Data backups

  • Security updates

  • Staff procedures for handling personal information

  • No method of transmitting or storing information electronically can be guaranteed to be completely secure.

  • You are responsible for protecting your account password and should contact us promptly if you believe your account or personal information has been accessed without authority.

​

12. Retaining personal information We keep personal information only for as long as it is reasonably required for:

  • The purpose for which it was collected

  • Providing products or services

  • Maintaining business and transaction records

  • Meeting tax, accounting and legal requirements

  • Resolving disputes

  • Managing warranties, returns or claims

  • Enforcing our agreements

  • When personal information is no longer required, we may securely delete, destroy or anonymise it.

 

13. Accuracy of information We take reasonable steps to ensure the personal information we use is accurate, complete, relevant and up to date. You can help by notifying us when your contact, delivery, account or business information changes.

 

14. Accessing your personal information You have the right to ask whether ESCS holds personal information about you and to request access to that information. To make an access request, contact our Privacy Officer using the details at the end of this policy. We may ask you to provide information confirming your identity before releasing personal information. In limited circumstances, the Privacy Act 2020 may allow or require us to withhold some information. Where appropriate, we will explain the reason for doing so.

 

15. Correcting your personal information You may ask us to correct personal information you believe is inaccurate, incomplete or misleading. If we do not make the requested correction, you may ask us to attach a statement of correction to the relevant information.

 

16. Privacy breaches A privacy breach may include the loss of personal information or unauthorised access, use, alteration or disclosure. If a privacy breach occurs, ESCS will take reasonable steps to:

  • Contain the breach Investigate what happened

  • Assess the potential impact

  • Reduce the risk of further harm

  • Improve our systems or procedures where necessary

  • Where a breach has caused, or is likely to cause, serious harm, we will notify the New Zealand Office of the Privacy Commissioner and affected individuals as soon as reasonably practicable, unless a legal exception applies.

 

17. Third-party websites Our website may contain links to websites, applications or services operated by other organisations. ESCS is not responsible for the content, privacy practices or security of those third-party services. We recommend reviewing their privacy policies before providing them with personal information.

 

18. Children’s information Our products and website are intended primarily for businesses, contractors and adult customers. We do not knowingly seek to collect personal information from children. If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review and, where appropriate, remove the information.

 

19. Changes to this Privacy Policy We may update this Privacy Policy when: Our business practices change We introduce new website features We use new service providers Privacy laws or regulatory requirements change The updated policy will be published on this page with a revised “last updated” date.

 

20. Contacting our Privacy Officer Questions, access or correction requests, and privacy complaints can be directed to: Privacy Officer ESCS Erosion and Sediment Control Services Limited Email: accounts@escs.nz Phone: 0220515008  Please include sufficient information for us to understand and respond to your request.

 

21. Complaints If you have a privacy concern, please contact our Privacy Officer first so we have an opportunity to address it. If you are not satisfied with our response, you may make a complaint to the New Zealand Office of the Privacy Commissioner.

bottom of page